Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement. We depend on our patients and their families to keep us informed.
If you have a complaint involving our surgery center and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at (239) 449-4945 or write to:
- Outpatient Surgical Services
- Attn: Administrator
- 1656 Medical Blvd. #201
- Naples, FL 34110
Filing a complaint will not adversely affect your care or access to care. If you have a complaint against this facility, you may directly contact:
- Agency for Health Care Administration
- Complaint Administration Unit
- 2727 Mahan Drive, Bldg. 1
- Tallahassee, FL 32308
- (888) 419-3456
If you have a complaint against a health care professional, you may contact:
- Florida Department of Health
- Consumer Services Unit
- 4052 Bald Cypress Way, Bin C75
- Tallahassee, FL 32399-3260
- (850) 245-4339
All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Premier Endoscopy Center is accredited through the Joint Commission.
The Mission of The Joint Commission is to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations.
Patients, visitors and staff are encouraged to contact this facility’s management if there are any concerns about patient care and safety in the organization.
If your questions or concerns are not resolved at this level, contact:
The Joint Commission